Contact Us


Please note that our normal office hours are 9am to 5:30pm Monday to Friday and we are 8 hours ahead of Eastern Standard time and 2/3 hours ahead of GMT (depending on British summertime).

If you have a query outside of these hours please direct it to our email contacts below and we will respond asap.


Customer Service Dept :

Direct your questions about shipping, returns, payments and any other queries here

Questions to our GIA Gemologists : Use our dedicated Ask A Gemologist feature

If you have any questions about a specific stone(s) on our site or a general question about gemology please use this feature and a GIA gemologist will address your query directly.